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30.05.2024
On call Agent
Cape Town
... calls and emails * Booking confirmations with clients * Handing immigration documents * Holding face to face interviews as and when required * Carrying out DBS checks and verifying ID checks within a timely manner * Managing and maintaining an internal database and external portals * Ensuring ...
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Callforce
30.05.2024
Call Centre Team Manager
Cape Town
... Call Centre Agents to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. • Leading and managing a team of Call Centre Agents to achieve ...
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Callforce
30.05.2024
Call Centre QA Analyst (Nightshift)
Cape Town
... calls sent to internal staff&score the agent based on analysis&align all process and quality related concerns) Client Feedback&Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly reporting of CEO escalations that are analysed Calibration Weekly reports ...
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Callforce
30.08.2024
Operations Head - International Campaigns Cape Town
Cape Town
... CallForce, a fast-growing entrepreneurial BPO business that is flexible and agile. Carve out your place on our successful journey and secure your exceptional career growth protectory for the coming years by bringing your excellent BPO sales and management experience to complement our team.Our ...
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Callforce
28.07.2024
Customer Care Consultant
Cape Town
... call, it will be logged to the respective area of resolution, and the Close Loop Consultant will case manage the query until resolved. Knowledge&Education: Matric: Preferred Subjects: Maths/Maths Literacy Accounting Business Studies Knowledge of telecoms / Technology / Digital industry ...
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Callforce
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